Managed Detection & Response

BlackboxEDR 24/7 Defense

Detect, contain, and recover quickly — with operator-led response.

Continuous endpoint monitoring built by offensive security experts. We don't just detect threats — we understand attacker tactics and respond before damage spreads.

24/7 SOC with human alert triage and response
Identity Threat Detection & Response (ITDR) included
Remote containment and recovery assistance

What's Included

24/7 Monitoring

Around-the-clock visibility into endpoint activity and threats

Alert Triage

Expert analysts filter noise and escalate real threats

Containment Actions

Remote isolation and threat neutralization when needed

ITDR Coverage

Identity threat detection to catch credential attacks

Monthly Reporting

Clear insights on threats detected, actions taken, and trends

Why BlackboxEDR Is Different

Built by offensive security experts, not just tool vendors

Offensive Perspective

Our detection rules are informed by real attack techniques. We know what attackers do because we do penetration testing. This means better detection with fewer false positives.

Human Response

Alerts go to skilled analysts, not just automated playbooks. When seconds matter, you get human judgment backed by attacker knowledge — not just ticket escalation.

Defender Integration

Already using Microsoft Defender? We build on top of it, adding 24/7 expert monitoring and response without ripping and replacing your existing investment.

Getting Started

Typical onboarding: 1-2 weeks to full protection

1

Agent Deployment

Install the EDR agent on your endpoints with guided support

2

Baseline

We learn your environment's normal behavior patterns

3

Policy Tuning

Customize detection rules to minimize noise for your environment

4

Go-Live

24/7 monitoring begins with escalation paths defined

5

Continuous Improvement

Ongoing tuning, monthly reviews, and evolving protection

What "Response" Actually Means

When we detect a threat, we don't just send you an email. Here's what operator-led response looks like in practice.

Immediate Triage

Alert fires. Our analyst investigates within minutes, not hours. False positive? Closed. Real threat? We're already working.

Containment

If needed, we isolate the affected endpoint remotely to stop lateral movement. The threat is contained while investigation continues.

Escalation

For confirmed incidents, we contact you per your escalation path — phone, SMS, email — with clear context and recommended actions.

Recovery Assistance

We help guide remediation: removing malware, restoring systems, and hardening defenses to prevent recurrence.

Response Time SLAs

Critical

Active breach, ransomware

< 15 min
High

Confirmed malware, credential theft

< 30 min
Medium

Suspicious activity, policy violation

< 1 hour
Low

Informational, compliance events

< 4 hours

Frequently Asked Questions

Ready for 24/7 Protection?

Book a 20-minute call to discuss your environment and see if BlackboxEDR is the right fit for your organization.

Book a 20-Min Fit Call